After you have tested your Web pages with five users, you will communicate your findings in report form.  The goal of the report is to describe strengths and weaknesses in the prototype and to suggest actions to improvement.

What Jakob Nielsen says about people not liking to read Web pages is also true about usability reports. Busy clients and bosses have no time to wade through thick documents. The most effective format for your report is starkly different from the familiar form of a traditional term paper. The first time you use this format, it may seem unnatural but it is well worth your time to practice using it.

Format
	1. The body of the report should be no longer than 4 pages in 11-point type.
	2. Place an executive summary at the beginning of your report.  Place general findings first.  In one paragraph, point the areas of strength and in another, give recommendations to improve the problems you encountered..
	3. After this, continue to the specifics of your conclusions.  If you have a large number of findings, try to group them into more general suggestions and prioritize them.  People become discouraged when confronted with large "to-do" lists.
	4. Suggestions are better than criticism.  Attempt to phrase your findings as suggestions for improvement. Give a recommendation followed by the rationale.
	5. To increase legibility, use
	• keywords   • subheadings   • bullets   • active verbs.
	6. Be direct.  Don't be shy about using phrases like "We recommend" or the imperative form.  Avoid phrases like "the user found" or "the user said" except in the rationales.  Think of the user reactions as being the raw data that you will summarize and convert into recommendations.
	7. Be as brief as possible.  Your client will prefer a short report.
	8. In an appendix, list your usability measures. For each usability measure, list your numeric value you determined for homework 1, and list the numeric value produced from your user test.
	9. In a second appendix, place the test scenarios, pre-test questionnaire form and post-test questionnaire form the raw data (the observations recorded during the tests and responses to questionnaires), and any other supporting material.
	10. Place any discussions of your testing procedure in an appendix, never in the main body of the report
	11. Record each team member's contribution to this homework.

Deliverable
	• A paper copy of your report, due at the beginning of class.

Grading
	(60 points) Content of report
	(37 points) Format of report
	(3 points) Team member contributions